Chat

Our chat feature enables coaches to connect with members in the way that's most comfortable for them. This helps the coach build trust and provide support while the member increases their chances of achieving their goals by reaching out for help.

Functionality

Functionality

All chat requests, regardless of the starting medium, come to a centralized operator window. This creates significant operating and reporting efficiencies. Amira Chat includes the ability to:

  • Display a public facing widget to indicate service availability and initiate chat requests
  • Create departments (support areas) which will filter to the assigned operator
  • Schedule calls and automated reminders
  • Set “common responses” to facilitate consistent and expedient replies to frequently asked questions
  • Establish operator profiles
  • View chat logs: date, wait time, call duration, initiated by, answered by, origin (web or SMS) and the ability to view transcripts
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